On Wednesday 10th February, our hosting provider suffered an interruption in power to their data centre facility during emergency works to fix a fault. This has caused disruption to some customers’ services and our teams are working to resolve remaining issues.
The UK-based data centre facility is one of the most efficient and resilient data centres in Europe. They carry out tests on a regular basis and test the generators every weekend to make sure that everything is in order. Additionally, they have expert technicians staffing the data centre 24/7, every day of the year. They have also have two UPS systems serving each data centre hall.
A fault of this nature is almost unheard of and they will be working with the manufacture of the data centre hardware to ensure that this cannot happen again. We will, of course, keep you updated on any changes following their reviews.
We would like to apologise to all customers who have been affected and we appreciate your patience and understand your frustrations. Their teams have been working around the clock to resolve all remaining issues, and will continue to until everything is restored to our normal high level of service.